Privacy policy

Last updated: July 29, 2026

Generam ("we," "us," or "our") operates generam.shop (the "Site"), including all related content, features, tools, and services (collectively, the "Services"), to provide you with a curated shopping experience for portable generators and related equipment. Generam is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When you interact with our Services, we may collect the following categories of personal information:

  • Contact details — name, billing address, shipping address, phone number, and email address.
  • Financial information — payment card details, transaction information, and payment confirmation (processed securely through our payment provider; we do not store full card numbers).
  • Account information — username, password, and account preferences, if you create an account.
  • Order and transaction history — items you view, add to cart, purchase, return, or cancel.
  • Communications — information you provide when contacting our support team, including inquiries sent to support@generam.shop.
  • Device and usage information — IP address, browser type, and how you interact with our Site, collected automatically through cookies and similar technologies.

2. How We Collect Information

  • Directly from you, when you browse the Site, place an order, create an account, or contact us.
  • Automatically, through cookies and similar tracking technologies as you use the Site.
  • From our service providers, including Shopify, payment processors, and shipping carriers who assist us in operating the Services.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders, including payment processing and shipping (currently within the United States only, with estimated delivery of 7–14 business days).
  • Communicate with you about your order, account, or inquiries.
  • Provide customer support and respond to your requests.
  • Improve our Site, products, and shopping experience.
  • Send marketing communications, where you have opted in, which you may unsubscribe from at any time.
  • Detect and prevent fraud, and maintain the security of our Services.
  • Comply with applicable laws and legal obligations.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Shopify, which hosts our Site and processes data on our behalf to operate the Services.
  • Payment processors, to securely complete your transactions.
  • Shipping carriers, to deliver your order.
  • Service providers, who support functions such as customer support, analytics, and IT services.
  • Legal authorities, when required to comply with the law or protect our rights.

5. Cookies

We use cookies and similar technologies to operate our Site, remember your preferences, and understand how visitors use our Services. You can control cookies through your browser settings, though disabling them may affect your shopping experience.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining your order history, complying with legal obligations, and resolving disputes.

7. Your Rights

Depending on your location, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal information.
  • Request a copy of your information in a portable format.
  • Opt out of marketing communications at any time.

To exercise any of these rights, contact us at support@generam.shop.

8. Children's Privacy

Our Services are not directed to children, and we do not knowingly collect personal information from children under the age of 13 (or the relevant age of majority in your jurisdiction).

9. Data Security

We take reasonable measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Generam W 10th St NE Rome, GA 30165 United States Email: support@generam.shop