Refund policy

1. Introduction At Salmod we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, you may return it within 30 days from the date of purchase. This policy outlines our guidelines for returns and refunds.

2. Eligibility for Returns

  • Conditions for Return: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Certain items may be excluded from this policy, such as custom-made products or products that have been used or altered.

  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

3. How to Return an Item

  • Contact Us: To initiate a return, please contact us at +352648292920 or via email at contact@Salmod.shop within 7 days of receiving your order.

  • Return Instructions: We will provide you with a return address and detailed instructions on how to send the item back to us. You are responsible for paying the shipping costs for returning the item, unless the item is defective or incorrect.

4. Refund Process

  • Processing Time: Once we receive your returned item, we will inspect it and notify you of the status of your refund within 5-7 business days. If your return is approved, we will initiate a refund to your original payment method.

  • Refund Amount: The refund will include the cost of the item(s) returned but not the original shipping charges. If you received free shipping on your order, the cost of the shipping will be deducted from your refund.

  • Exchange Policy: If you prefer an exchange instead of a refund, we will process an exchange for the same item or an item of equal value, subject to availability.

5. Defective or Incorrect Items

  • If the item you received is defective or incorrect, please contact us immediately at +352648292920 or via email at contact@Salmod.shop. We will arrange for a replacement or refund at no additional cost to you, including return shipping.

6. Contact Information

  • For any questions regarding this policy or your return, please contact us at:

    • +352648292920

    • Email: contact@Salmod.shop

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rogerbergerrhzy@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at rogerbergerrhzy@outlook.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rogerbergerrhzy@outlook.com.