Refund policy

Last updated: July 29, 2026

At Generam, we want you to be completely satisfied with your purchase. This policy explains how returns, exchanges, and refunds work for orders placed through generam.shop.

1. Return Window

You have 30 days from the date you receive your item to request a return.

2. Eligibility for Returns

To be eligible for a return:

  • The item must be unused, in the same condition you received it, and in its original packaging.
  • You must have proof of purchase (order confirmation or receipt).
  • Generators must not have been fueled, run, or had oil added. For safety and shipping compliance, units that have been fueled or operated cannot be accepted back into inventory and may not qualify for a return.
  • Custom, special-order, or clearance/sale items are not eligible for return unless defective.

3. How to Start a Return

To initiate a return, contact us at support@generam.shop within 30 days of receiving your order, including your order number and the reason for the return. We will review your request and, if approved, provide return instructions and a shipping address.

Please do not send items back without first requesting a return — packages sent without prior authorization will not be accepted.

4. Return Shipping

Given the size and weight of generators, return shipping may require freight arrangements. You are responsible for return shipping costs unless the item is defective, damaged, or incorrect, in which case Generam will cover the cost of return shipping and provide instructions.

5. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval status within 5–7 business days. If approved, your refund will be issued to your original payment method within 10 business days. Refunds include the cost of the item(s) returned but not original shipping charges, unless the return is due to our error.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not what you ordered, contact us immediately at support@generam.shop with photos of the item and packaging. We will arrange a replacement, exchange, or refund at no additional cost to you, including return shipping.

7. Exchanges

The fastest way to get the item you want is to return the item you have, and once the return is approved, place a new order for the item you'd like.

8. Non-Returnable Items

We do not accept returns on:

  • Generators that have been fueled, run, or serviced.
  • Gift cards.
  • Sale or clearance items, unless defective.

9. Contact Us

Questions about a return or refund? Reach us at:

Generam W 10th St NE Rome, GA 30165 United States Email: support@generam.shop